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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Trend Micro ID Security features:

Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.

ID Security Features include:

  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.

SPECIAL ONLINE OFFER: UP TO 40% OFF SECURITY PRODUCTS. BUY NOW.


Why do you need Premium Security Suite?

Premium Security Suite offers complete device and identity protection across PC, Mac, mobile phones, and tablets.

Our most comprehensive security solution, Premium Security Suite includes the following products:

  • Premium Security: Protection for PC and Mac with premium 24x7 support
  • Mobile Security: Protection for Android and iOS devices
  • WiFi Protection: Provides a secure VPN for public WiFi
  • ID Security: Provides dark web monitoring
  • Password Manager: Simple and secure password management
  • IT Helpdesk: Your personal assistant for all things technical


Premium Security (includes Mobile Security), WiFi Protection, and IT Helpdesk can be used for up to 4 devices each*. Password Manager and ID Security have unlimited use.

*Dependent on number of devices overall subscription was purchased for

 
Premium Security

  • Protects against malware, viruses, ransomware and other threats
  • Secure online banking and shopping
  • Guards against identity theft
  • Protection for PC, Mac, iOS and Android devices

Mobile Security

  • Blocks dangerous and fraudulent websites
  • Guards against identity theft, phishing scams, and banking fraud
  • Protects your device and data by ensuring your security is updated
  • Protection for iOS and Android devices

WiFi Protection

  • Turns public hotspot into a secure WiFi connection via Virtual Private Network (VPN)
  • Encrypts communication once connected to ensure privacy
  • Blocks dangerous and malicious websites
  • Protection for PC, Mac, iOS and Android devices

ID Security

  • Monitor and receive alerts if personal information is found on the dark web
  • Personal data search – allows you to see if your email address, credit card number, passwords, or bank account details have been leaked due to data breaches
  • Compatible with iOS and Android devices

Password Manager

  • Ensures password safety by identifying and changing weak passwords
  • Keystroke encryption for protection against keylogging malware
  • Generate secure passwords that are tough to hack
  • Compatible with PC, Mac, iOS and Android devices
IT Helpdesk

  • 24x7 technical support & emergency assistance
  • Premium installation service & IoT home network scan
  • Data back-up & PC tune-up
  • Learn more about IT Helpdesk
Watch how Premium Security Suite works

Why do you need Premium Security Suite?

Premium Security Suite offers complete device and identity protection across PC, Mac, mobile phones, and tablets.

Our most comprehensive security solution, Premium Security Suite includes the following products:

  • Premium Security: Protection for PC and Mac with premium 24x7 support
  • Mobile Security: Protection for Android and iOS devices
  • WiFi Protection: Provides a secure VPN for public WiFi
  • ID Security: Provides dark web monitoring
  • Password Manager: Simple and secure password management
  • IT Helpdesk: Your personal assistant for all things technical

Premium Security (includes Mobile Security), WiFi Protection, and IT Helpdesk can be used up to 6 or 10 devices each*. Password Manager and ID Security have unlimited use.

*Dependent on number of devices overall subscription was purchased for


Premium Security


  • Protects against malware, viruses, ransomware and other threats
  • Secure online banking and shopping
  • Guards against identity theft
  • Protection for PC, Mac, iOS and Android devices

Mobile Security


  • Blocks dangerous and fraudulent websites
  • Guards against identity theft, phishing scams, and banking fraud
  • Protects your device and data by ensuring your security is updated
  • Protection for iOS and Android devices

WiFi Protection


  • Turns public hotspot into a secure WiFi connection via Virtual Private Network (VPN)
  • Encrypts communication once connected to ensure privacy
  • Blocks dangerous and malicious websites
  • Protection for PC, Mac, iOS and Android devices

ID Security

  • Monitor and receive alerts if personal information is found on the dark web
  • Personal data search – allows you to see if your email address, credit card number, passwords, or bank account details have been leaked due to data breaches
  • Compatible with iOS and Android devices

Password Manager


  • Ensures password safety by identifying and changing weak passwords
  • Keystroke encryption for protection against keylogging malware
  • Generate secure passwords that are tough to hack
  • Compatible with PC, Mac, iOS and Android devices

IT Helpdesk

  • 24x7 technical support & emergency assistance
  • Premium installation service & IoT home network scan
  • Data back-up & PC tune-up
  • Learn more about IT Helpdesk


Watch how Premium Security Suite works


Why Buy From the Official Trend Micro Store?

Latest Products & Offers

Get the latest deals across our entire range of security products for all your internet-connected devices.

Simple & Easy

Buying online is only a few clicks away. If you require help, our online support is available 24x7 via email or chat.

Total Peace of Mind

Stay continuously protected with the latest version and automatic renewal on checkout — removing the hassle of renewing manually every year.

YOUR SECURITY NEEDS. COVERED.

Award-winning Protection

Award-winning Protection

Trend Micro has the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

30 Years of Innovation

30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

100% Money Back Guarantee

100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

YOUR SECURITY NEEDS. COVERED.

30 Years of Innovation

30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

Award-winning Protection

Award-winning Protection

Trend Micro provides the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee

100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.



Trend Micro Premium Security Customer Reviews

Best Protection

★★★★★

Premium Security Customer Review

Very happy with all the aspects of Trend Micro—from the installation process, [IT] Helpdesk, to the protection it offers my devices.

Gingernut

Best Protection

★★★★★

IT Help Desk Customer Review

[It has been] twice now since February 2019 [that] I have had to call the 24x7 IT Helpdesk to solve problems and allow the team to do remote work. Both times their expert advise and knowledge has enabled me [to] work more efficiently. It [is] not just helping with hacks and viruses, it is also about every day tech problems. [T]ruly is a complete service, thank you so much.

Nelly Holmes



Premium Security Mobile Security WiFi Protection IT Helpdesk ID Security Password Manager

FOR PC:

Supported Operating Systems:

  • Windows® 10 (32 or 64-bit)
  • Windows® 8.1 (32 or 64-bit)
  • Windows® 7 Service Pack 1 (32 or 64-bit)
  • Windows 10 in S Mode (32-bit or 64-bit)
  • Chromebook OS 79 or later

Minimum Hardware Requirements:

  • 800MHz (1GHz recommended)
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (2.5GB Recommended)

Supported Web Browsers:

  • Google Chrome™ - 81/83
  • Mozilla Firefox® - 75/76
  • Microsoft® Internet Explorer® 11.0
  • Microsoft Edge (Next) – 81/83
  • Microsoft Edge (Original) – Up to 44

Internet Connection:

  • Broadband or equivalent high speed connection is highly recommended.

Display Screen Resolution:

  • 1024x768 or above

FOR MAC OPERATING SYSTEMS:

Supported Operating Systems:

  • Mac OS® X version 10.15 or later (Catalina)
  • Mac OS® X version 10.14 or higher (Mojave)

Minimum Hardware Requirements:

  • Apple Macintosh computer with an Intel® Core™ Processor
  • 2GB Memory
  • 1.5GB of available hard disk space

Supported Web Browsers:

  • Apple® Safari® 12.0 or later
  • Mozilla® Firefox® - the newest two versions
  • Google Chrome™ - the newest two versions

Internet Connection:

  • Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android OS 4.1 or later
  • Device Space: 50MB minimum
  • Memory: 40MB-100MB Android (varies by device)
  • Other: Internet Connection Required

FOR iOS OPERATING SYSTEMS:

  • Operating System: iOS 10.0 or later. 64-bit device required for latest version.
  • Device Space: 50MB minimum
  • Supported iOS Devices: iPad® Air 1, Air 2, Mini 2, Mini 3, Mini 4, iPad® Pro, iPod® Touch 6
  • Other: Internet Connection Required

For latest system requirements, click here.

FOR PC:

Supported Operating Systems:

  • Windows® 10 (32 or 64-bit)
  • Windows® 8.1 (32 or 64-bit)
  • Windows® 7 Service Pack 1 (32 or 64-bit)
  • Windows 10 in S Mode (32-bit or 64-bit)
  • Chromebook OS 79 or later

Minimum Hardware Requirements:

  • 800MHz (1GHz recommended)
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (2.5GB Recommended)

Supported Web Browsers:

  • Google Chrome™ - 81/83
  • Mozilla Firefox® - 75/76
  • Microsoft® Internet Explorer® 11.0
  • Microsoft Edge (Next) – 81/83
  • Microsoft Edge (Original) – Up to 44

Internet Connection:

  • Broadband or equivalent high speed connection is highly recommended.

Display Screen Resolution:

  • 1024x768 or above

FOR MAC OPERATING SYSTEMS:

Supported Operating Systems:

  • Mac OS® X version 10.15 or later (Catalina)
  • Mac OS® X version 10.14 or higher (Mojave)

Minimum Hardware Requirements:

  • Apple Macintosh computer with an Intel® Core™ Processor
  • 2GB Memory
  • 1.5GB of available hard disk space

Supported Web Browsers:

  • Apple® Safari® 12.0 or later
  • Mozilla® Firefox® - the newest two versions
  • Google Chrome™ - the newest two versions

Internet Connection:

  • Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android OS 4.1 or later
  • Device Space: 50MB minimum
  • Memory: 40MB-100MB Android (varies by device)
  • Other: Internet Connection Required

FOR iOS OPERATING SYSTEMS:

  • Operating System: iOS 10.0 or later. 64-bit device required for latest version.
  • Device Space: 50MB minimum
  • Supported iOS Devices: iPad® Air 1, Air 2, Mini 2, Mini 3, Mini 4, iPad® Pro, iPod® Touch 6
  • Other: Internet Connection Required

For latest system requirements, click here.



Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

Learn More

Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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