Trend Micro Sales Support ×

Do you have any questions?
A Trend Micro Sales Representative
is available online to help you.






Trend Micro Sales Support
×

Do you have any questions?
A Trend Micro Sales Representative is available online to help you.






Close
What is Trend Micro IT Helpdesk?
Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.
Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.
IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® Support - including Windows 11 Upgrade
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.
Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.
Close
Close
Close
Close
What is Premium 24x7 Support?
Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!
BONUS! Premium 24x7 Support also includes:
Virus and Spyware Removal Service: Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.
Security Health Check Service: Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.
                 
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Trend Micro WiFi Protection features:
WiFi Protection for PC, Mac, Android™ and iOS Devices
Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.
Features of WiFi Protection include:
  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled
Close
Trend Micro ID Security features:
Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.
ID Security Features include:
  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.
Close
What is Trend Micro IT Helpdesk?
Trend Micro IT Helpdesk gives you complete peace of mind through 24x7 emergency hotline access to our expert support specialists.
We will provide quick diagnosis of issues, installation assistance, and problem resolution through remote desktop support and automatic priority access.
IT Helpdesk services include:
  • 24x7 Technical Support & Emergency Assistance
  • Premium Installation service
  • IoT home network scan
  • Data back-up & PC Tune-up
  • Remote desktop support with a security advisor
Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.





Subscription Plans

RENEW


Maximum Security

SAVE 30% OFF
3-month license extension for FREE*

+
BONUS ADD-ONS:
Free PC Security Health Check (MYR88.00 value)

Install on 3 Device
Licence for 24 Months
RRP
MYR378.00

MYR264.00

MYR11.00 per month

Save MYR114.00 Renew Now
* For renewal only. Upgrade of license is excluded from this offer. License gets extended within a week and you will receive an e-mail once extended.

*Terms & Conditions

COMPREHENSIVE UPGRADE


Device Security Pro

SAVE 43% OFF

+
BONUS ADD-ON:
IT Helpdesk
Included Products:
Maximum Security
Mobile Security
WiFi Protection
ID Security
Password Manager
24x7 technical support

Install on 6 Device
Licence for 12 Months
RRP
MYR350.00

MYR199.00

MYR16.58 per month

Save MYR151.00 Upgrade Now *Terms & Conditions

UPGRADE CUSTOMERS ONLY!
We offer IT Helpdesk service for FREE so you can upgrade your license without any hassle.

The ultimate bundle of our favourite technical services, an easier way to maintain your device.

  • 24x7 Emergency Assistance: A Trend Micro technician can make a "virtual house call" any time, day or night

  • Assistance with installaton, PC tune-up, virus and spyware removal to keep your devices safe from cyber threats and risks




You might also like:


Device Security Ultimate 3 Devices, 12 Months

Device Security Ultimate offers complete device and identity protection across PC, Mac, mobile phones and tablets, with complete smart device protection.

Highlights of Device Security Ultimate include:

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware, & spyware protection
  • Guard against identity theft with dark web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy
  • Bundled with Home Network Security for ultimate protection for smart devices and kids’ mobile phones and tablets
  • IT Helpdesk: 24x7 unlimited technical support and emergency assistance

RRP MYR380.00
MYR219.00
SAVE MYR161.00
+ MYR299 one-off cost for Home Network Security device

Buy Now for MYR518.00

 


Device Security Ultimate 3 Devices, 12 Months

Device Security Ultimate offers complete device and identity protection across PC, Mac, mobile phones and tablets, with complete smart device protection.
Highlights of Device Security Ultimate include:

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware, & spyware protection
  • Guard against identity theft with dark web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy
  • Bundled with Home Network Security for ultimate protection for smart devices and kids’ mobile phones and tablets
  • IT Helpdesk: 24x7 unlimited technical support and emergency assistance


RRP MYR380.00
MYR219.00
SAVE MYR161.00
+ MYR299 one-off cost for Home Network Security device

Buy Now for MYR518.00

Product Features

Our most popular range of products aimed at keeping you safe across all your devices

RENEW COMPREHENSIVE UPGRADE

Maximum Security

Maximum Security

Buy From MYR264.00


Device Security Pro

Device Security Pro

Buy From MYR139.00


Device Security Pro

Device Security Pro

Buy From MYR199.00

Antivirus, malware, ransomware, & spyware protection

Secures PC, Mac, and mobile devices

Keeps children safe online

Protects webmail from scams and phishing attacks

Secures online banking and shopping

Secures privacy on social media

Pauses notifications during gaming

Protects and manages passwords

Guards against identity theft with Dark Web monitoring

NEW! Anti-track and Ad-blocker to stop third parties from collecting your data

Secure VPN to protect your privacy

24x7 technical support

  1. Maximum Security
  2. Device Security Pro
  3. Device Security Pro
  1. Maximum Security

    1. Antivirus, malware, ransomware, & spyware protection
    2. Secures PC, Mac, and mobile devices
    3. Protects webmail from scams and phishing attacks
    4. Secures online banking and shopping
    5. Keeps children safe online
    6. Secures privacy on social media
    7. Pauses notifications during gaming
    8. Protects and manages passwords
    9. Guards against identity theft with Dark Web monitoring
    10. Secure VPN to protect your privacy
    11. 24x7 technical support
  1. Device Security Pro

    1. Antivirus, malware, ransomware, & spyware protection
    2. Secures PC, Mac, and mobile devices
    3. Protects webmail from scams and phishing attacks
    4. Secures online banking and shopping
    5. Keeps children safe online
    6. Secures privacy on social media
    7. Pauses notifications during gaming
    8. Protects and manages passwords
    9. Guards against identity theft with Dark Web monitoring
    10. Secure VPN to protect your privacy
    11. 24x7 technical support
  1. Device Security Pro

    1. Antivirus, malware, ransomware, & spyware protection
    2. Secures PC, Mac, and mobile devices
    3. Protects webmail from scams and phishing attacks
    4. Secures online banking and shopping
    5. Keeps children safe online
    6. Secures privacy on social media
    7. Pauses notifications during gaming
    8. Protects and manages passwords
    9. Guards against identity theft with Dark Web monitoring
    10. Secure VPN to protect your privacy
    11. 24x7 technical support

    Premium Security

Powered By:

System Requirements

FOR PC:
Supported Operating Systems:
  • Windows® 11 (32 or 64-bit)
  • Windows® 10 (32 or 64-bit)
  • Windows® 8.1 (32 or 64-bit)
  • Windows® 7 Service Pack 1 (32 or 64-bit)
  • Chrome OS 79 or higher (Chromebooks only supported by Trend Micro Security on Chrome Web Store)
Minimum Hardware Requirements:
  • 800MHz (1GHz recommended)
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (2.5GB Recommended)
Supported Web Browsers:
  • Google Chrome™ - 81/83
  • Mozilla Firefox® - 75/76
  • Microsoft® Internet Explorer® 11.0
  • Microsoft Edge (Next) – 81/83
  • Microsoft Edge (Original) – Up to 44
Internet Connection:
  • Broadband or equivalent high speed connection is highly recommended.
Display Screen Resolution:
  • 1024x768 or above
FOR MAC OPERATING SYSTEMS:
Supported Operating Systems:
  • Apple® macOS 10.15 or higher
Minimum Hardware Requirements:
  • Apple Macintosh computer with an Intel® Core™ Processor
  • 2GB Memory
  • 1.5GB of available hard disk space
Supported Web Browsers:
  • Apple® Safari® 12.0 or later
  • Mozilla® Firefox® - the newest two versions
  • Google Chrome™ - the newest two versions
Internet Connection:
  • Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.
FOR ANDROID OPERATING SYSTEMS:
  • Operating System: Android 5.0 or later
    Due to support limitations, Android Go and Android One OS are not yet supported.
  • Device Space: 50MB minimum
  • Memory: 40MB-100MB Android (varies by device)
  • Other: Internet Connection Required
FOR iOS OPERATING SYSTEMS:
  • Operating System: iOS 11.0 or later. 64-bit device required for latest version
  • Device Space: 50MB minimum
  • Supported iOS Devices: iPad® Air 1, Air 2, Mini 2, Mini 3, Mini 4, iPad® Pro, iPod® Touch 6
  • Other: Internet Connection Required
For latest system requirements, click here.

YOUR SECURITY NEEDS. COVERED.
Award-winning Protection
Award-winning Protection

Trend Micro has the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions
Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

30 Years of Innovation
30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

100% Money Back Guarantee
100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

YOUR SECURITY NEEDS. COVERED.
30 Years of Innovation
30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

Award-winning Protection
Award-winning Protection

Trend Micro provides the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions
Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee
100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.