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What is Trend Micro IT Helpdesk?
Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.
Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.
IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® Support - including Windows 11 Upgrade
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.
Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.
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What is Premium 24x7 Support?
Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!
BONUS! Premium 24x7 Support also includes:
Virus and Spyware Removal Service: Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.
Security Health Check Service: Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.
                 
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Trend Micro WiFi Protection features:
WiFi Protection for PC, Mac, Android™ and iOS Devices
Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.
Features of WiFi Protection include:
  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled
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Trend Micro ID Security features:
Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.
ID Security Features include:
  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.
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What is Trend Micro IT Helpdesk?
Trend Micro IT Helpdesk gives you complete peace of mind through 24x7 emergency hotline access to our expert support specialists.
We will provide quick diagnosis of issues, installation assistance, and problem resolution through remote desktop support and automatic priority access.
IT Helpdesk services include:
  • 24x7 Technical Support & Emergency Assistance
  • Premium Installation service
  • IoT home network scan
  • Data back-up & PC Tune-up
  • Remote desktop support with a security advisor
Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.
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Know the Risks



Trend Micro Mobile Security
49%
of people have connected to public WiFi. Public WiFi often lacks encryption, making it easy for your data and information to be stolen.
Trend Micro Mobile Security
43,036,965
mobile threats were blocked in 2020. Banking malware, ransomware and malicious apps were the most seen types of threats.
Trend Micro Mobile Security
33%
of people have clicked on a link in an SMS. Links in SMS are often used to hide malware and other malicious content.

Know the Risks

Trend Micro Mobile Security
49%
of people have connected to public WiFi. Public WiFi often lacks encryption, making it easy for your data and information to be stolen.

Trend Micro Mobile Security
43,036,965
mobile threats were blocked in 2020. Banking malware, ransomware and malicious apps were the most seen types of threats.

Trend Micro Mobile Security
33%
of people have clicked on a link in an SMS. Links in SMS are often used to hide malware and other malicious content.

Why do I need Mobile Security?



Mobile devices have become an essential part of our lives - banking, shopping, and checking emails through our mobile phones have become a daily activity. As our mobile device dependency increases, so do cybercrimes, with the wealth of valuable personal information that we share and store on our Android phones and iPhones.

Trend Micro Mobile Security helps protect your data and identity from cybercriminals and protects your physical device if you lose it.

  • Protects against malware, ransomware, spyware, and banking fraud by blocking dangerous websites
  • Safeguards your mobile devices against apps that steal personal information and leave you vulnerable to identity theft


APPS INCLUDED
Maximum Security

Trend Micro Maximum Security Icon
Mobile Security

Trend Micro Mobile Security Icon
WiFi Protection

Trend Micro WiFi Protection Icon

ID Security

Trend Micro ID Security Icon
Password Manager

Trend Micro Password Manager Icon

Have more than one device to protect?



Device Security Pro offers advanced device and identity protection across PC, Mac, mobile phones, and tablets, with a secure VPN for public WiFi.

Device Security Pro includes the following products:

  • Maximum Security: Protection for PC and Mac
  • Mobile Security: Protection for Android and iOS device
  • WiFi Protection: Secure VPN to protect your privacy
  • ID Security: Guard against identity theft with dark web monitoring
  • Password Manager: Protect and manage passwords
  • 24x7 technical support

Maximum Security (includes Mobile Security), and WiFi Protection can be used for up to 3, 6, or 10 devices each*. Password Manager and ID Security have unlimited use.

*Dependent on number of devices overall subscription was purchased for



Compare the Features



BASIC BEST
Mobile Security Device Security Pro
For mobile and tablets
Protects against ransomware, safeguarding files from encryption
●1
●1
Guards against identity theft and phishing scams
●
●
Scans privacy settings on Facebook and Twitter
●
●
Safeguards kids online with Parental Controls
●1
●1
Optimises device performance with System Turner
●1
●
Finds lost smartphone or tablet
●
●
Safe Surfing blocks ad trackers from collecting data
●2
●2
Monitors data usage
●2
●2
Provides in App Security Report
●
●
For PC and Mac
Antivirus, malware, ransomware, & spyware protection
 
●
Secures PC, Mac, and mobile devices
 
●
Protects webmail from scams and phishing attacks
 
●
Secures online banking and shopping
 
●
NEW! Pauses notifications during gaming
 
●
Protects and manages passwords
 
●
NEW! Guards against identity theft with dark web monitoring
 
●2
NEW! Secure VPN to protect your privacy
 
●
24x7 technical support
 
●
1 Android only
2 iOS only

1 Device, 12 Months
RRP MYR99.00  Save MYR20.00!

  BUY 12 Months MYR79.00


1 Device, 24 Months
RRP MYR179.00  Save MYR20.00!

  BUY 24 Months MYR159.00



3 Devices, 12 Months
RRP MYR230.00  Save MYR91.00!

  BUY 12 Months MYR139.00


3 Devices, 24 Months
RRP MYR460.00  Save MYR221.00!

  BUY 24 Months MYR239.00


Why do I need Mobile Security?

Mobile devices have become an essential part of our lives - banking, shopping, and checking emails through our mobile phones have become a daily activity. As our mobile device dependency increases, so do cybercrimes, with the wealth of valuable personal information that we share and store on our Android phones and iPhones.

Trend Micro Mobile Security helps protect your data and identity from cybercriminals and protects your physical device if you lose it.

  • Protects against malware, ransomware, spyware, and banking fraud by blocking dangerous websites
  • Safeguards your mobile devices against apps that steal personal information and leave you vulnerable to identity theft

Have more than one device to protect?

Device Security Pro offers advanced device and identity protection across PC, Mac, mobile phones, and tablets, with a secure VPN for public WiFi.

Device Security Pro includes the following products:

  • Maximum Security: Protection for PC and Mac
  • Mobile Security: Protection for Android and iOS devices
  • WiFi Protection: Secure VPN to protect your privacy
  • ID Security: Guards against identity theft with dark web monitoring
  • Password Manager: Protect and manage passwords
  • 24x7 technical support

Maximum Security (includes Mobile Security), and WiFi Protection can be used for up to 3, 6, or 10 devices each*. Password Manager and ID Security have unlimited use.

*Dependent on number of devices overall subscription was purchased for

APPS INCLUDED
Maximum
Security

Trend Micro Maximum Security Icon 		Mobile
Security

Trend Micro Mobile Security Icon
WiFi
Protection

Trend Micro WiFi Protection Icon 		ID
Security

Trend Micro ID Security Icon
Password
Manager

Trend Micro Password Manager Icon

  1. BASIC Mobile Security
    1. For mobile and tablets
    2. Android only: Protects against ransomware, safeguarding files from encryption
    3. Guards against identity theft and phishing scams
    4. Scans privacy settings on Facebook and Twitter
    5. Android only: Safeguards kids online with advanced Parental Controls
    6. Optimises device performance with System Turner
    7. Finds lost smartphone or tablet
    8. iOS only: Safe Surfing blocks ad trackers from collecting data
    9. iOS only: Monitors data usage
    10. Provides in App Security Report

    1 Device, 12 Months
    RRP MYR99.00  Save MYR20.00!

      BUY 12 Months MYR79.00


    1 Device, 24 Months
    RRP MYR179.00  Save MYR20.00!

      BUY 24 Months MYR159.00
  2. BEST Device Security Pro
    1. For mobile and tablets
    2. Android only: Protects against ransomware, safeguarding files from encryption
    3. Guards against identity theft and phishing scams
    4. Scans privacy settings on Facebook and Twitter
    5. Android only: Safeguards kids online with Parental Controls
    6. Optimises device performance with System Turner
    7. Finds lost smartphone or tablet
    8. iOS only: Safe Surfing blocks ad trackers from collecting data
    9. iOS only: Monitors data usage
    10. Provides in App Security Report
    11. For mobile and tablets
    12. Antivirus, malware, ransomware, & spyware protection
    13. Secures PC, Mac, and mobile devices
    14. Protects webmail from scams and phishing attacks
    15. Secures online banking and shopping
    16. NEW! Pauses notifications during gaming
    17. Protects and manages passwords
    18. iOS only: NEW! Guards against identity theft with dark web monitoring
    19. NEW! Secure VPN to protect your privacy
    20. 24x7 technical support

    3 Devices, 12 Months
    RRP MYR230.00  Save MYR91.00!

      BUY 12 Months MYR139.00


    3 Devices, 24 Months
    RRP MYR460.00  Save MYR221.00!

      BUY 24 Months MYR239.00


System Requirements

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android 5.0 or later
    Due to support limitations, Android Go and Android One OS are not yet supported.
  • Device Space: 50MB minimum
  • Memory: 40MB-100MB Android (varies by device)
  • Other: Internet Connection Required

FOR iOS OPERATING SYSTEMS:

  • Operating System: iOS 11.0 or later. 64-bit device required for latest version
  • Device Space: 50MB minimum
  • Supported iOS Devices: iPad® Air 1, Air 2, Mini 2, Mini 3, Mini 4, iPad® Pro, iPod® Touch 6
  • Other: Internet Connection Required
For latest system requirements, click here.



Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

Learn More

Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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