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What is Trend Micro IT Helpdesk?
Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.
Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.
IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® Support - including Windows 11 Upgrade
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.
Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.
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What is Premium 24x7 Support?
Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!
BONUS! Premium 24x7 Support also includes:
Virus and Spyware Removal Service: Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.
Security Health Check Service: Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.
                 
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Trend Micro WiFi Protection features:
WiFi Protection for PC, Mac, Android™ and iOS Devices
Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.
Features of WiFi Protection include:
  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled
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Trend Micro ID Security features:
Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.
ID Security Features include:
  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.
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What is Trend Micro IT Helpdesk?
Trend Micro IT Helpdesk gives you complete peace of mind through 24x7 emergency hotline access to our expert support specialists.
We will provide quick diagnosis of issues, installation assistance, and problem resolution through remote desktop support and automatic priority access.
IT Helpdesk services include:
  • 24x7 Technical Support & Emergency Assistance
  • Premium Installation service
  • IoT home network scan
  • Data back-up & PC Tune-up
  • Remote desktop support with a security advisor
Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.
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Why do you need Trend Micro Internet Security?

As a global leader in cybersecurity solutions, Trend Micro provides award-winning protection for PC, Mac, mobile phones, iPads, and tablets.1 Trend Micro has blocked 27.8 billion threats in the first half of 2020 alone,2 ensuring complete security in your connected world.

Trend Micro Internet Security provides advanced online protection for your PC and Mac. This includes security against ransomware, viruses, malware, spyware, and identity theft. Ensure that your online banking and shopping is secure with Pay Guard. New feature Fraud Buster adds an extra layer of security by guarding against scams and phishing emails.

1 Two-time winner of AV-TEST Institute “Best Protection” Award 2014 and 2018; AV-TEST Institute "Top Product" (Feb, Apr, June, August 2020)
2 Trend Micro 2020 Midyear Cybersecurity Report

Subscription Plans


BASIC
Official Trend Micro Internet Security Product Box Image
APPS
INCLUDED
internet security

Internet Security

Essential online protection for your PC

SAVE 30% OFF

Install on 2 Device
Licence for 12 Months
RRP
MYR99.00

MYR69.00

Save MYR30.00 Subscribe Now


BETTER
Official Trend Micro Device Security Basic Product Box Image
APPS
INCLUDED
maximum security mobile security id security password manager

Device Security Basic

Basic device and identity protection
for you and your family

Included Products:
Maximum Security
Mobile Security
ID Security
Password Manager

SAVE 34% OFF

Install on 2 Device
Licence for 12 Months
FREE 2 Months Extension!
Limited time offer.
BONUS!
FREE PC Security Health Check (MYR88.00 value)
RRP
MYR149.00

MYR99.00

Save MYR50.00 Subscribe Now
SAVE 40% OFF

Install on 2 Device
Licence for 24 Months
BONUS!
FREE PC Security Health Check (MYR88.00 value)
RRP
MYR298.00

MYR179.00

Save MYR119.00 Subscribe Now


BEST
Official Trend Micro Device Security Pro Product Box Image
APPS
INCLUDED
maximum security mobile security wifi protection id security password manager

Device Security Pro

Advanced device and identity protection
for you and your family

Included Products:
Maximum Security
Mobile Security
WiFi Protection
ID Security
Password Manager
24x7 technical support

SAVE 40% OFF

Install on 3 Device
Licence for 12 Months
FREE 4 Months Extension!
Limited time offer.
BONUS!
FREE Premium Installation +
PC Security Health Check (MYR176.00 value)
RRP
MYR230.00

MYR139.00

Save MYR91.00 Subscribe Now
SAVE 48% OFF

Install on 3 Device
Licence for 24 Months
BONUS!
FREE Premium Installation +
PC Security Health Check (MYR176.00 value)
RRP
MYR460.00

MYR239.00

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Compare Subscriptions

Internet Security

Maximum Security

Device Security Basic

Device Security Pro

Device Security Ultimate

Number of devices protected

2

2

2-6

3-10

3-10

Antivirus, malware, ransomware & spyware protection
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Secures PC, Mac, and mobile devices
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●1
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Protects webmail from scams and phishing attacks
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Secures online banking and shopping
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Keeps children safe online
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Secures privacy on social media
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Pauses notifications during gaming
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Protects and manages passwords
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Guards against identity theft with Dark Web monitoring
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●2
●2

NEW! Anti-track and Ad-blocker to stop third parties from collecting your data
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Secure VPN to protect your privacy
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24x7 technical support
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IT Helpdesk
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Protects smart devices and kids' mobile phones and tablets
●
 

Learn More

Learn More

Learn More

Learn More

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1 PC only
2 iOS and Android only
Compare All Subscriptions
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YOUR SECURITY NEEDS. COVERED.

Award-winning Protection
Award-winning Protection

Trend Micro has the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions
Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

30 Years of Innovation
30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

100% Money Back Guarantee
100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

YOUR SECURITY NEEDS. COVERED.
30 Years of Innovation
30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

Award-winning Protection
Award-winning Protection

Trend Micro provides the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions
Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee
100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

Trend Micro Internet Security Features:

    Trend Micro Internet Security provides advanced online protection for up to 2 PCs. Using advanced artificial intelligence and award-winning security, it serves to protect against spam, viruses, malware, spyware, and ransomware.1

    Trend Micro Internet Security secures your computer and data by identifying malicious websites. It also protects your emails, social networks, and instant messaging apps from various cyber threats.



  • Shields your privacy

    Blocks dangerous websites that can steal personal data

  • Protects your email

    Ensures scams do not take over your inbox

  • Fraud Buster

    Fraud Buster protects your Gmail and Outlook webmail from scams and phishing attacks

  • Enhanced web threat protection

    Guards you against malware, ransomware, viruses, and other cyberthreats

  • Gamer-Friendly Mute Mode

    Gamer-Friendly Mute Mode temporarily stops non-critical notifications while you are doing important tasks or gaming

  • Safeguard Online Payments with Trend Micro Pay Guard

    Enhanced internet security protects you when shopping or banking online

  • Adds Protection to Microsoft Edge through Trend Micro Security

    Provides enhanced protection against web threats via Microsoft Edge, the only web browser available on Windows 10 in S Mode

  • Optimises performance

    Fixes common problems and gets your devices running at top-speed

  • Safeguards your kids

    Allows your children to explore the web safely, with both time and content limits

    • 1 Two-time winner of AV-TEST Institute “Best Protection” Award 2014 and 2018; AV-TEST Institute "Top Product" (Feb, Apr, June, August 2020)
    *Parental controls are available on Windows, Mac, and Android devices

Watch how Device Security works
Watch how Device Security works


System Requirements

FOR PC:
Supported Operating Systems:
  • Windows® 11 (32 or 64-bit)
  • Windows® 10 (32 or 64-bit)
  • Windows® 8.1 (32 or 64-bit)
  • Windows® 7 Service Pack 1 (32 or 64-bit)
  • Chrome OS 79 or higher (Chromebooks only supported by Trend Micro Security on Chrome Web Store)
Minimum Hardware Requirements:
  • 800MHz (1GHz recommended)
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (2.5GB Recommended)
Supported Web Browsers:
  • Google Chrome™ - 81/83
  • Mozilla Firefox® - 75/76
  • Microsoft® Internet Explorer® 11.0
  • Microsoft Edge (Next) – 81/83
  • Microsoft Edge (Original) – Up to 44
Internet Connection:
  • Broadband or equivalent high speed connection is highly recommended.
Display Screen Resolution:
  • 1024x768 or above

Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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