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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Trend Micro ID Security features:

Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.

ID Security Features include:

  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.

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    Complete multi-device and identity protection for you and your family

    Guards against identity theft with ID Security, protect online activities with secure VPN, and manages passwords in one central location

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    1. Trend Micro<br />Premium Security Suite
    2. Trend Micro<br />Premium Security
    3. Trend Micro<br />Maximum Security
    4. Trend Micro<br />Antivirus for Mac
    5. Trend Micro<br />Internet Security
    1. Trend Micro
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    2. Premium Security Features:
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      The Ultimate Defence in a Connected World

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      6 Devices, 12 Months
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    2. Premium Security Features:
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      3. Includes Password Manager
      4. Includes Mobile Security (for both Android and iOS)
      5. Secures both PCs & Macs
      6. Fixes and optimises systems
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    2. Internet Security Features:
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    Compare Products

    Premium Security Suite

    Premium
    Security

    Maximum
    Security

    Antivirus
    for Mac

    Internet
    Security

    Number of devices protected

    4

    6

    1 - 6

    1 - 2

    1- 3

    Secures PC, Mac and mobile devices

    1
    2

    Protects against ransomware

    Safeguards against email scams

    Protects webmail from scams and phishing attacks

    Secures online banking and shopping

    Keeps children safe online

    Secures privacy on social media

    Protects and manages passwords

    Virus Removal Service

    Security Health Check Service

    Premium 24x7 Phone Support

    Secures public WiFi via VPN

    Monitors the dark web to keep your identity safe

    3

    IT Helpdesk

    1 Mac only
    2 PC only
    3 iOS and Android only

     

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    YOUR SECURITY NEEDS. COVERED.

    30 Years of Innovation

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    Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

    Award-winning Protection

    Award-winning Protection

    Trend Micro provides the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

    Trusted by Millions

    Trusted by Millions

    Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

    100% Money Back Guarantee

    100% Money Back Guarantee

    Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

    Who is Trend Micro?

    Trend Micro is an industry leader in antivirus protection and internet security, with 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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    Add WiFi Protection to secure your data
    Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers.

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